We're here to help you sign up for low-cost internet service.
Follow the path below to get connected to free or low-cost internet! (Or text INTERNET to 211-211 to start the process on your phone.*)
Eligibility is determined at the household level. If anyone in your home is currently enrolled in SNAP, WIC, Medi-Cal, CalFRESH, or any government assistance program - your household is eligible. If you're not currently enrolled, you can also qualify if your income is less than 138% the federal poverty line.
Self screen calculator Text INTERNET to 211-211*
Text INTERNET to 211-211 to get screened for all low-cost offers OR use the self-screening calculator below to determine your eligibility.
Advocate for yourself
Service providers are required to offer options for low-income families but it may take them a while to process your application. You may need to advocate for yourself to complete the process faster and more effectively.
Follow up with the internet service provider(s) covering your address using the number below after your application is submitted.
- Frontier: 1-866-272-0349
- Spectrum: 1-844-488-8395
- AT&T: 1-855-220-5211
- Comcast: 1-855-8-INTERNET
- T-Mobile / Sprint: 1-877-629-0708
- Cox Communications: 1-800-234-3993
- Human I-T: 1-888-519-4724
- TruConnect: 1-800-430-0443
- Keep a copy of your application so if it is misplaced you can re-submit right away.
- Call the service provider to check on your application's progress and ask for a confirmation or application number.
- It may be helpful to keep track of the dates you submitted your application, who you speak with or other notes that could help you advocate when speaking to service representatives in the future.
Trouble getting connected?
My online or scanned documentation for eligibility was denied. What can I do?
Depending on the internet provider, you also have the option of mailing in a copy of your documents. Please make sure your name and program eligibility is clearly displayed. For more information, call your internet service provider directly to confirm how they would like the documentation sent.
You can also text us at 211-211. If you text the word INTERNET to 211-211, we can send you reminders, advice and connect you to live help if you need additional support.
The internet service provider told me my monthly payment was going to be a lot more than $10/month. What do I do?
Confirm with their customer service that you would like the low-cost program for eligible families and nothing more. If you're eligible, they are required by law to provide you with service to the program you want.
How long will it take to enroll in one of the low-cost internet programs?
The timeline depends on correctly submitting the application with your verification of eligibility documents. However, the process from the time you submit your application to when you will have service in your home is anywhere between 2 and 6 weeks. If you text 'Internet' to 211-211, you can self-screen for eligible programs and we will follow up with you periodically to remind you to submit your application.
Other ways to find assistance with six needs in your life.
Explore Your Options.
Get money for food and bills: CLICK HERE
Get Connected. Get Help.
Get the help you need where you live: CLICK HERE
Easy. Affordable or Free.
Get health coverage with vision and dental: CLICK HERE
Everything Is Online.
Get low cost internet at home: CLICK HERE
Set It and Forget It.
Get started investing in your future: CLICK HERE
Don’t Pay To File.
Get your taxes done for free: CLICK HERE
It may be helpful to keep track of the dates you submitted your application, who you speak with or other notes that could help you advocate when speaking to service representatives in the future.
Access to the internet is a necessity and has the potential to improve the quality of your life. Now that you are connected learn how to use the internet for schoolwork, job-hunting, managing your finances, and looking for benefits that can save your family money.
Below is a list of resources to learn how to navigate through the internet.