Get connected to a low-cost internet program
We’re here to help you sign up for low-cost internet service.
Follow the path below to get connected to free or low-cost internet!
For more information about how your data will be used, please read our privacy policy.
Eligibility
Eligibility is determined at the household level. If anyone in your home is currently enrolled in SNAP, WIC, Medi-Cal, CalFRESH, or any government assistance program – your household is eligible. If you’re not currently enrolled, you can also qualify if your income is less than 138% the federal poverty line.
Self screen calculator
Use the self-screening calculator below to determine your eligibility.
Advocate for yourself
Service providers are required to offer options for low-income families but it may take them a while to process your application. You may need to advocate for yourself to complete the process faster and more effectively.
Follow up with the internet service provider(s) covering your address using the number below after your application is submitted.
- Keep a copy of your application so if it is misplaced you can re-submit right away.
- Call the service provider to check on your application’s progress and ask for a confirmation or application number.
- It may be helpful to keep track of the dates you submitted your application, who you speak with or other notes that could help you advocate when speaking to service representatives in the future.
Trouble getting connected?
My online or scanned documentation for eligibility was denied. What can I do?
Depending on the internet provider, you also have the option of mailing in a copy of your documents. Please make sure your name and program eligibility is clearly displayed. For more information, call your internet service provider directly to confirm how they would like the documentation sent.
The internet service provider told me my monthly payment was going to be a lot more than what they advertised. What do I do?
Confirm with their customer service that you would like the low-cost program for eligible families and nothing more. If you’re eligible, they are required by law to provide you with service to the program you want.
The screener didn’t show any low-cost internet plans in my area. Is there anywhere else I can try?
Here are some links to other organizations that may be able to help you find a low-cost internet plan in your area:
https://broadbandforall.cdt.ca.gov/affordable-service-programs
https://www.digitalinclusion.org/free-low-cost-internet-plans
How long will it take to enroll in one of the low-cost internet programs?
The timeline depends on correctly submitting the application with your verification of eligibility documents. However, the process from the time you submit your application to when you will have service in your home is anywhere between 2 and 6 weeks. If you text ‘Internet’ to 211-211, you can self-screen for eligible programs and we will follow up with you periodically to remind you to submit your application.
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