FAQ
My online or scanned documentation for eligibility was denied. What can I do?
Depending on the internet provider, you also have the option of mailing in a copy of your documents. Please make sure your name and program eligibility is clearly displayed. For more information, call your internet service provider directly to confirm how they would like the documentation sent.
You can also text us at 211-211. If you text INTERNET to 211-211, we can screen for your eligibility, send you reminders, and connect you to live help.
What low-cost programs are currently available?
Click each link below for information about and applications for low-cost internet programs currently offered.
Remember to check that the provider serves your address!
I haven’t heard back from my internet service provider. How do I know they have my application?
Call their customer service line with your applicataion or confirmation number. Customer Service numbers are located below next to each internet provider. Keep checking in to make sure your application is complete and ask for a timeline of when you should expect to get service installed.
Spectrum……………………………………………..1-844-488-8395
Frontier………………………………………………..1-866-272-0349 (o llame 1-866-272-0350 para ES)
AT&T……………………………………………………855-220-5211 (o llame 855-220-5225 para ES)
Comcast………………………………………………1-855-8-INTERNET
Cox Communications…………………………….1-800-234-3993
T-Mobile………………………………………………1-877-629-0708
Human-i-t…………………………………………….888-519-4724
When I spoke to my internet service provider, they told me my modem wasn’t compatible even though I bought it from them before. What can I do?
Confirm that the modem you have is compatible with their service. You can google the modems specifications and research the website of each internet service provider to compare the specs and make sure it’s compatible. After you’ve confirmed the specifications of your modem, inform your service provider that you do not need an additional modem. Internet service providers will sometimes try to sell you additional products that you do not need. Please advocate for yourself and stay firm that you do not need an additional modem, as the one you currently have is compatible according to their websites.
If you would like more assistance, please text our partners at Human i-t at 562-372-6925.
The internet service provider told me my monthly payment was going to be a lot more than what they advertised. What do I do?
Confirm with their customer service that you would like the low-cost program for eligible families and nothing more. If you’re eligible, they are required by law to provide you with service to the program you want.
How long will it take to enroll in one of the low-cost internet programs?
The timeline depends on correctly submitting the application with your verification of eligibility documents. However, the process from the time you submit your application to when you will have service in your home is anywhere between 2 and 6 weeks. If you text ‘Internet’ to 211-211, you can self-screen for eligible programs and we will follow up with you periodically to remind you to submit your application.
My screener didn’t show any low-cost plans in my area. Is there anywhere else I can try?
Here are some links to other organizations that may be able to help you find a low-cost internet plan in your area:
https://broadbandforall.cdt.ca.gov/affordable-service-programs
https://www.digitalinclusion.org/free-low-cost-internet-plans