My online or scanned documentation for eligibility was denied. What can I do?

Depending on the internet provider, you also have the option of mailing in a copy of your documents. Please make sure your name and program eligibility is clearly displayed. For more information, call your internet service provider directly to confirm how they would like the documentation sent. 

You can also text us at 211-211. If you text INTERNET to 211-211, we can screen for your eligibility, send you reminders, and connect you to live help. 

What low-cost programs are currently available?

You can find each application with link below for all the low-cost internet programs currently offered.

Frontier:

Frontier is committed to helping qualified low-income individuals pay for qualified internet access. $9.95/month for internet service for households receiving income-based government assistance (SNAP, Medi-Cal, or free school lunch) or be 135% below the federal povery line. 

 

Spectrum:

COVID19 Update: For households with a K-12 or college student who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps: Free Spectrum broadband and Wi-Fi access for 60 days. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

 

AT&T:

Should disable popup blocker to access online application.

COVID19 Update: AT&T is offering 2 months free Access from AT&T program, $10/month thereafter. To enroll call 855-220-5211 or click on the link.

 

Comcast:

COVID19 Update: New families who connect will receive 60 days of free internet service. Low-income families will be charged $9.95 thereafter

 

Cox Communication:

COVID19 Update: First month free of Connect2Compete service, $9.95/month thereafter. Until May 15, 2020, they are providing phone and remote desktop support through Cox Complete Care at no charge to provide peace of mind and ease for technology needs. 

 

T-Mobile Hotspots:

COVID19 Update: Students can receive up to $200 for mobile internet devices or 2-yr unltd contract for $20/month

 

I haven't heard back from my internet service provider. How do I know they have my application?

Call their customer service line with your applicataion or confirmation number. Customer Service numbers are located below next to each internet provider. Keep checking in to make sure your application is complete and ask for a timeline of when you should expect to get service installed. 

Spectrum.....................................................1-844-488-8395

Frontier........................................................1-866-272-0349 (o llame 1-866-272-0350 para ES)

AT&T............................................................855-220-5211 (o llame 855-220-5225 para ES)

Comcast......................................................1-855-8-INTERNET

Cox Communications..................................1-800-234-3993

T-Mobile......................................................1-877-629-0708

Human-i-t....................................................888-519-4724

When I spoke to my internet service provider, they told me my modem wasn't compatible even though I bought it from them before. What can I do?

Confirm that the modem you have is compatible with their service. You can google the modems specifications and research the website of each internet service provider to compare the specs and make sure it's compatible. After you've confirmed the specifications of your modem, inform your service provider that you do not need an additional modem. Internet service providers will sometimes try to sell you additional products that you do not need. Please advocate for yourself and stay firm that you do not need an additional modem, as the one you currently have is compatible according to their websites. 

If you would like more assistance, please text our partners at Human i-t at 562-372-6925.

The internet service provider told me my monthly payment was going to be a lot more than $10/month. What do I do?

Confirm with their customer service that you would like the low-cost program for eligible families and nothing more. If you're eligible, they are required by law to provide you with service to the program you want.

I wasn't eligible for any low-cost programs. Can I get connected for a low cost any other way?

Yes! Due to the Coronavirus outbreak, a lot of internet providers are offering free internet service for eligible households. Please be aware that you will automatically be charged for the month of service, immediately following the free service period. Be sure to check in with the customer service of the internet company that services your address directly. Click on each for more information: 

  • Spectrum:
    Covid-19 Update: For households with a K-12 or college student who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps: Free Spectrum broadband and Wi-Fi access for 60 days. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

  • AT&T:
    Should disable pop-up blocker to access online application. AT&T is offering Access from AT&T program for $10/month. To enroll call 855-220-5211 or click on the link.

  • Comcast:
    Covid-19 Update: New families who connect will receive 60 days of free internet service. Low-income families will be charged $9.95 thereafter.

  • Cox Communication:
    Limited-time, first month free of Connect2Compete service, $9.95/month thereafter.  

  • T-Mobile Hotspots:
    Students can receive up to $200 for mobile internet devices or 2-year unlimited contract for $20/month.

How long will it take to enroll in one of the low-cost internet programs?

The timeline depends on correctly submitting the application with your verification of eligibility documents. However, the process from the time you submit your application to when you will have service in your home is anywhere between 2 and 6 weeks. If you text 'Internet' to 211-211, you can self-screen for eligible programs and we will follow up with you periodically to remind you to submit your application.

Who is eligible for low-cost internet service?

Low-income families who are eligible for SNAP, Medi-Cal/Medicaid, SSI, free or reduced price school lunch, and/or CalFresh will be eligible for low-cost internet service. Text 'Internet' to 211-211 and find out if you're eligible for any of our programs by answering a few questions. We can let you know which programs you're eligible for and connect you to the application directly.