Do pregnant women count as 2 people on the Census?

No, if you or someone you live with was pregnant on April 1, 2020, they count as one person. 

If they give birth on or before April 1, 2020, those newborns are counted in your census questionnaire even if the newborns are still in the hospital. 

My online or scanned documentation for eligibility was denied. What can I do?

Depending on the internet provider, you also have the option of mailing in a copy of your documents. Please make sure your name and program eligibility is clearly displayed. For more information, call your internet service provider directly to confirm how they would like the documentation sent. 

You can also text our partners at Human i-t at 562-372-6925 for assistance.

What low-cost programs are currently available?

You can find each application with link below for all the low-cost internet programs currently offered.

Frontier:

Frontier is committed to helping qualified low-income individuals pay for qualified internet access. $9.95/month for internet service for households receiving income-based government assistance (SNAP, Medi-Cal, or free school lunch) or be 135% below the federal povery line. 

 

Spectrum:

COVID19 Update: For households with a K-12 or college student who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps: Free Spectrum broadband and Wi-Fi access for 60 days. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

 

AT&T:

Should disable popup blocker to access online application.

COVID19 Update: AT&T is offering 2 months free Access from AT&T program, $10/month thereafter. To enroll call 855-220-5211 or click on the link.

 

Comcast:

COVID19 Update: New families who connect will receive 60 days of free internet service. Low-income families will be charged $9.95 thereafter

 

Cox Communication:

COVID19 Update: First month free of Connect2Compete service, $9.95/month thereafter. Until May 15, 2020, they are providing phone and remote desktop support through Cox Complete Care at no charge to provide peace of mind and ease for technology needs. 

 

T-Mobile Hotspots:

COVID19 Update: Students can receive up to $200 for mobile internet devices or 2-yr unltd contract for $20/month

 

I haven't heard back from my internet service provider. How do I know they have my application?

Call their customer service line with your applicataion or confirmation number. Customer Service numbers are located below next to each internet provider. Keep checking in to make sure your application is complete and ask for a timeline of when you should expect to get service installed. 

Spectrum.....................................................1-844-488-8395

Frontier........................................................1-866-272-0349 (o llame 1-866-272-0350 para ES)

AT&T............................................................855-220-5211 (o llame 855-220-5225 para ES)

Comcast......................................................1-855-8-INTERNET

Cox Communications..................................1-800-234-3993

T-Mobile......................................................1-877-629-0708

Human-i-t....................................................888-519-4724

Can I skip answering questions on the Census questionnaire?

The U.S. Census Bureau requires all the information on the Census forms to make decisions to federal allocations of funds to social and public programs. You may skip questions on the Census questionnaire, however, the more questions you skip, the higher the chance that a U.S. Census Bureau enumerator will come to your door to ask for the answers on the questions you skipped in your form. To be on the safe side, you should complete the questionnaire in its entirety. 

When I spoke to my internet service provider, they told me my modem wasn't compatible even though I bought it from them before. What can I do?

Confirm that the modem you have is compatible with their service. You can google the modems specifications and research the website of each internet service provider to compare the specs and make sure it's compatible. After you've confirmed the specifications of your modem, inform your service provider that you do not need an additional modem. Internet service providers will sometimes try to sell you additional products that you do not need. Please advocate for yourself and stay firm that you do not need an additional modem, as the one you currently have is compatible according to their websites. 

If you would like more assistance, please text our partners at Human i-t at 562-372-6925.

I don't have internet at home but want to get counted online. Where can I get low-cost internet?

Click HERE for all the updated resources for low-cost internet services in light of COVID19.

You can also text "Internet" to 211-211 and self-screen for low-cost internet access that can cost as low as $10 for qualifying households. Text in now to find out if you qualify or visit our website by clicking here!

The internet service provider told me my monthly payment was going to be a lot more than $10/month. What do I do?

Confirm with their customer service that you would like the low-cost program for eligible families and nothing more. If you're eligible, they are required by law to provide you with service to the program you want.

I have a question about the Census that I want answered before completing it. Who can I call?

For more information, please call any of these hotlines provided by trusted community based organizations. They can help you in the language you prefer:

Lawyers Committee for Civil Rights (English)...........888-COUNT20 (888-268-6820)

NALEO Education Fund (English/Español)...............877-ELCENSO (877-352-3676)

Asian Americans Advancing Justice (English, Mandarin, Cantonese, Korean, Vietnamese, Urdu, Hindi, Bengali/Bangla) ..........,,,,,,,,......................................844-2020-API (844-202-0274)

Arab American Institute (English, Arabic)..................833-3DDOUNI (833-333-6864)

 

You can also text 'Pledge' to 211-211 to remain informed about the 2020 Census or use our widget at the bottom left side of the screen to ask your question. 

I wasn't eligible for any low-cost programs. Can I get connected for a low cost any other way?

Yes! Due to the Coronavirus outbreak, a lot of internet providers are offering 1 or 2 months of free internet service for eligible households. Please be aware that you will automatically be charged for the 2nd or 3rd month of service, immediately following the free service period. Click on each for more information: 

  • Spectrum:
    Covid-19 Update: For households with a K-12 or college student who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps: Free Spectrum broadband and Wi-Fi access for 60 days. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

  • AT&T:
    Should disable popup blocker to access online application. For limited time, AT&T is offering 2 months free Access from AT&T program, $10/month thereafter. To enroll call 855-220-5211 or click on the link.

  • Comcast:
    Covid-19 Update: New families who connect will receive 60 days of free internet service. Low-income families will be charged $9.95 thereafter

  • Cox Communication:
    Limited-time, first month free of Connect2Compete service, $9.95/month thereafter. Until May 15, 2020, they are providing phone and remote desktop support through Cox Complete Care at no charge to provide peace of mind and ease for technology needs. 

  • T-Mobile Hotspots:
    Students can receive up to $200 for mobile internet devices or 2-yr unltd contract for $20/month

I don't have internet at home. How can I participate in the 2020 Census?

There are low-income programs available for eligible families. 

Text "internet" to 211-211 to find out more! You can also get counted over-the-phone in 13 different languages. Call to get counted now!

English.........................................................................844-330-2020

Español /Spanish.........................................................844-468-2020

中文 /Chinese (Mandarin)............................................844-391-2020

廣東話 /Chinese (Cantonese)......................................844-398-2020

Tiếng Việt /Vietnamese................................................844-461-2020

한국어 /Korean / ..........................................................844-392-2020

Russian / Русский........................................................844-417-2020

عربى /Arabic..................................................................844-416-2020

Tagalog........................................................................844-478-2020

Polski /Polish...............................................................844-479-2020

Français|Française /French.........................................844-494-2020

Kreyòl Ayisyen /Haitian Creole....................................844-477-2020

Português /Portuguese................................................844-474-2020

日本語 /Japanese........................................................844-460-2020

English (Puerto Rico Residents)..................................844-418-2020

Español (Residentes de Puerto Rico) /Spanish (Puerto Rico Residents).....844-426-2020

Telephone Display Device (TDD)................................844-467-2020

 

When is the last day to participate in the Census?

The last day to complete the Census is August 14, 2020. You still have time to participate. Click HERE to take the Census now!

How long will it take to enroll in one of the low-cost internet programs?

The timeline depends on correctly submitting the application with your verification of eligibility documents. However, the process from the time you submit your application to when you will have service in your home is anywhere between 2 and 6 weeks. If you text 'Internet' to 211-211, you can self-screen for eligible programs and we will follow up with you periodically to remind you to submit your application.

Who gets counted in my Census Questionnaire?

Everyone living in your household as of April 1, 2020 gets counted in your Census questionnaire, even if htey are living there temporarily. The only people not counted in your questionnaire are college kids who live in dorms, but are home because of COVID19. College students who live in dorms or on campus during this academic year will be counted by their colleges electronically and directly with the U.S. Census Bureau. 

Who is eligible for low-cost internet service?

Low-income families who are eligible for SNAP, Medi-Cal/Medicaid, SSI, free or reduced price school lunch, and/or CalFresh will be eligible for low-cost internet service. Text 'Internet' to 211-211 and find out if you're eligible for any of our programs by answering a few questions. We can let you know which programs you're eligible for and connect you to the application directly.

How does COVID19 affect the 2020 Census?

The U.S. Census Bureau has released information halting and postponing all in-person events until April 15th. After April 15th, in-person outreach, community events, as well as places to get counted and receive help in person (Questionnaire Assistance Centers or QACs) will resume, pending further developments of COVID19. To stay up to date with accurate information about the Census, text 'pledge' to 211-211 today!

Keep in mind that you can also get counted online HERE or call in to any in-language hotlines below. 

English..................................................................844-330-2020

Español /Spanish..................................................844-468-2020

中文 /Chinese (Mandarin).....................................844-391-2020

廣東話 /Chinese (Cantonese)................................844-398-2020

Tiếng Việt /Vietnamese..........................................844-461-2020

한국어 /Korean / ...................................................844-392-2020

Russian / Русский.................................................844-417-2020

عربى /Arabic............................................................844-416-2020

Tagalog..................................................................844-478-2020

Polski /Polish..........................................................844-479-2020

Français|Française /French....................................844-494-2020

Kreyòl Ayisyen /Haitian Creole................................844-477-2020

Português /Portuguese............................................844-474-2020

日本語 /Japanese....................................................844-460-2020

English (Puerto Rico Residents)..............................844-418-2020

Español (Residentes de Puerto Rico) /Spanish (Puerto Rico Residents).....844-426-2020

Telephone Display Device (TDD).............................844-467-2020

Is the Census taking place even with COVID19?

Yes it is. You can get counted online HERE, or call in to get counted in any of the numbers listed below, or mail in the paper form that was mailed to you. Paper forms were mailed out on 4/8-4/13 and can be mailed in with the responses recorded. 

If you want to take the census online, but don't have internet access, text "internet" to 211-211 to find out if you qualify for low-cost internet service. Internet providers have also offered free services due to COVID19. Text in to our campaign and we'll direct you to their online/pdf applications.

English..................................................................844-330-2020

Español /Spanish..................................................844-468-2020

中文 /Chinese (Mandarin)......................................844-391-2020

廣東話 /Chinese (Cantonese)................................844-398-2020

Tiếng Việt /Vietnamese..........................................844-461-2020

한국어 /Korean / ....................................................844-392-2020

Russian / Русский..................................................844-417-2020

عربى /Arabic............................................................844-416-2020

Tagalog...................................................................844-478-2020

Polski /Polish...........................................................844-479-2020

Français|Française /French....................................844-494-2020

Kreyòl Ayisyen /Haitian Creole...............................844-477-2020

Português /Portuguese...........................................844-474-2020

日本語 /Japanese....................................................844-460-2020

English (Puerto Rico Residents)..............................844-418-2020

Español (Residentes de Puerto Rico) /Spanish (Puerto Rico Residents).....844-426-2020

Telephone Display Device (TDD)............................844-467-2020

 

I haven't received an code to complete the Census. Can I still participate?

Yes you can. There is a link that lets you continue without a code found under the question for the code. It will ask you for your address instead, and allow you to continue once your address has been confirmed. You can also wait for the Census form that was mailed out  4/8-4/13 to everyone who hasn't responded yet.

Make sure to get counted now if you haven't! Visit 2020census.gov to get counted today!