I haven't been able to connect because my documentation keeps getting rejected. What can I do? Depending on the internet provider, you also have the option of mailing in a copy of your documents. Please make sure your name and program eligibility is clearly displayed. For more information, call your internet service provider directly to confirm how they would like the documentation sent.
When I spoke to my internet service provider, they told me my modem wasn't compatible even though I bought it from them before. What do I do? Internet Service Providers always try to sell you items/services in addition to the ones you would like. Advocate for yourself and confirm that the modem you have is compatible with their service. If it is, inform them that you do not need an additional modem.
The internet service provider told me my monthly payment was going to be a lot more than $10/month. What do I do? Internet Service Providers always try to sell you services in addition to the ones you are applying for. Confirm with their customer service that you would like the low-cost program for eligible families and nothing more. They are required by law to provide you with service to the program you want.
I haven't heard back from my internet service provider. How do I know they have my application? Call their customer service line with your applicataion or confirmation number. Keep checking in to make sure your application is complete and ask for a timeline of when you should expect to get service installed.
I wasn't eligible for any low-cost programs. Can I get connected for a low cost any other way? "Yes! Due to the Coronavirus outbreak, a lot of internet providers are offering 1 or 2 months of free internet service for eligible households. Click on each for more information:
Spectrum (Covid-19 Update: For households with a K-12 or college student who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps: Free Spectrum broadband and Wi-Fi access for 60 days. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.)
ATT (Should disable popup blocker to access online app)
Comcast (Covid-19 Update: New families who connect will receive 60 days of free internet service. Low-income families will be charged $9.95 thereafter)
Cox Communication (Limited-time, first month free of Connect2Compete service, $9.95/month thereafter. Until May 15, 2020, we are providing phone and remote desktop support through Cox Complete Care at no charge to provide peace of mind and ease for technology needs Resources for discounted, refurbished equipment through our association with PCs for People)
T-Mobile Hotspots for students (students can receive up to $200 for mobile internet devices (for schooling) or 2-yr unltd contract for $20/month)"
How long will it take to enroll in one of the low-cost internet programs? The timeline depends on correctly submitting the application with your verification of eligibility documents. However, the process from the time you submit your application to when you will have service in your home is anywhere between 2 and 6 weeks. If you text 'Connect' to self-screen yourself for eligible programs, we will follow up with you periodically to remind you to submit your application.
Who is eligible for low-cost internet service? Low-income families who are eligible for SNAP, Medi-Cal/Medicaid, SSI, free or reduced price school lunch, and/or CalFresh will be eligible for low-cost internet service. Text 'connect' to 211-211 and find out if you're eligible for any of our programs by answering a few questions. We can let you know which programs you're eligible for and connect you to the application directly.
Census Questions Census Answers
I haven't received an code to complete the Census. Can I still participate? Yes you can. You can click on the link that lets you continue without a code found under the question for the code. It will then ask you for your address, and allow you to continue once your address has been confirmed. You can also wait for the 2nd reminder mailer to be sent to your home with the code (sent 3/16).
I don't have internet at home. How can I participate in the 2020 Census? "You can get counted over-the-phone in 13 different languages. Call to get counted now!
Chinese (Mandarin) 844-391-2020
Chinese (Cantonese) 844-398-2020
Haitian Creole 844-477-2020
English (Puerto Rico Residents) 844-418-2020
Spanish (Puerto Rico Residents) 844-426-2020
Telephone Display Device (TDD) 844-467-2020"
I don't have internet at home but want to get counted online. Where can I get low-cost internet? Click here for all updated resources for low-cost internet services in light of COVID19.
I have a question about the Census that I want answered before completing it. Who can I call? "For more information, please call any of these hotlines provided by trusted community based organizations. They can help you in the language you prefer:
Lawyers Committee for Civil Rights English 888-COUNT20 (888-268-6820)
NALEO Education Fund English/Spanish 877-ELCENSO (877-352-3676)
Asian Americans Advancing Justice English/Asian Languages (Mandarin, Cantonese, Korean, Vietnamese, Tagalog, Urdu, Hindi, Bengali/Bangla) 844-2020-API (844-202-0274)
Arab American Institute English/Arabic 833-3DDOUNI (833-333-6864)
You can also text 'Pledge' to 211-211 to remain informed about the 2020 Census updates or use our widget at the bottom left side of the screen to ask your question."
When is the last day to participate in the Census? July 31, 2020. You still have time to participate. Click here to take the census now!
Is the Census taking place even with COVID19? Yes it is. You can get counted online here, or call in to get counted at any of the numbers above based on your language preference.
Who gets counted in my Census questionnaire? Everyone living in your household as of April 1, 2020 gets counted in your Census questionnaire, even if they are living there temporarily. The only people not counted in your questionnaire are college kids who live in dorms, but are home because of COVID19. College students who live in dorms during this academic year will be counted by their colleges electronically and directly with USCB.
Do pregnant women count as 2 people on the Census questionnnaire? No, if you or someone you live with is pregnant on April 1, 2020, they count as one person. If they give birth before or on April 1, 2020, those newborns are counted in your Census questionnaire even if the newborn is still in the hosptial.
Can I skip answering questions on the Census questionnaire? The USCB requires all the information on the Census forms to make decisions to Federal allocations of funds to social and public programs. You may skip questions on the Census questionnaire, however, the more questions you skip, the higher the chance that a USCB enumerator will come to your door to ask for the answers on the questions you skipped on your form. To be on the safe side, you should complete the questionnaire in its entirety.
How does COVID19 affect the 2020 Census? USCB has released information halting and postponing all in-person events until April 1st. After April 1st, in-person outreach, community events, places to get counted and receive help in person (Questionnaire Assistance Centers) will resume. To stay up to date with accurate information about the Census, text 'Pledge' to 211-211 today!